Frequently Asked Questions

Every item is professionally authenticated before sale. Supported bags and wallets are reviewed through LegitApp by two professional authenticators; Hermès pieces are reviewed by three authenticators. A physical Lost Designer certificate and the relevant digital authentication certificate are included where applicable.

Your purchase is protected by our lifetime authenticity guarantee. If an item is ever proven inauthentic by a recognised independent authenticator, Lost Designer will provide a full refund, including return shipping.

New pieces arrive weekly in-store and online. For early access, join our newsletter.

Of course! DM us on Instagram or email [enquiries@lostdesigner.com.au] with the item name, and we’ll send extra media within 24 hours.

All our items are Pre-loved unless specifically marked as "New" in the product listing.

We accept Visa, Master card, American Express, Apple Pay, Google Pay, Eftpos, Union Pay, Shop Pay, Lay-Buy & Bank Transfer

If any original dust bags, receipts, or other accessories are included, this will be mentioned in the description of the item on the listing page. If no original dust bag is included, we will provide a Lost Designer dust bag for your item.

Shop online through lostdesigner.ae. Prices are shown in AED and orders are delivered across the United Arab Emirates with complimentary insured DHL Express shipping.

For help, email enquiries@lostdesigner.com.au or call +61 3 9522 9884.

Email enquiries@lostdesigner.com.au at any time, or call +61 3 9522 9884 during business hours.

Yes, we do. After you purchase your item/s, you will receive an order confirmation email from us. Once the item has been shipped, you will receive another email with the shipping confirmation and tracking details.

Yes. Because our pieces are pre-owned, individually photographed and often one of a kind, purchases are final for change of mind. Please review the photographs, measurements, condition notes and inclusions before ordering.

If an item differs materially from its listing, contact us promptly with your order number and clear photographs or video so we can review the issue and provide the appropriate resolution.

Every purchase is also covered by our lifetime authenticity guarantee. If an item is ever proven inauthentic by a recognised independent authenticator, Lost Designer will provide a full refund, including return shipping. Nothing in these purchase terms limits rights available under applicable consumer law.

• United Arab Emirates: Complimentary insured DHL Express shipping with full tracking.
• Delivery estimate: Approximately 3–5 business days after dispatch, subject to customs processing.

UAE orders are prepared for dispatch within 1 business day. Import VAT and duties are included in UAE prices, with no extra charges at checkout.

View our shipping information.

UAE orders are prepared for dispatch within 1 business day (excluding weekends and public holidays).

• Complimentary insured DHL Express shipping
• Full tracking supplied by email
• Approximately 3–5 business days after dispatch, subject to customs processing

Import VAT and duties are included in UAE prices, with no extra charges at checkout. View shipping information.

We do not currently offer local pickup in the United Arab Emirates. All UAE orders receive complimentary insured DHL Express shipping with tracking and signature on delivery.

Pricing is dependent on a variety of factors including market prices, demand for the item, and the condition and age of the item

Once your item sells, we process your payment within 48 hours of the buyer’s funds clearing in our account. You’ll receive:

• Final payout (sale price minus commission)
• Payment confirmation via email
• Flexible options: Direct bank transfer

To protect our buyers and maintain marketplace integrity, we enforce strict authentication protocols:

• Handbags/Accessories: A $90 AUD fee applies to cover authentication and handling costs.
• Watches: A $150 AUD fee applies (due to specialized verification requirements).